365 Day Exchange Policy


Only active subscribing members are eligible to take advantage of Fashion Stork’s 365 Day Exchange Policy.  Customers that have already cancelled their membership subscriptions or that have a cancellation request pending are not eligible. 

You may be eligible to exchange a Box, if:

Fashion Stork also reserves the right to issues exchanges, at its sole discretion.

In order to be eligible for an exchange, you must return the item(s) in new/unused condition, and include the original packaging with all tags included.  The merchandise must be free of any odors, such as smoke, cologne or deodorant.  Items sent back damaged will not be exchanged and will be returned to the customer (customer will be responsible for a return shipping cost of $8.00, billed to the payment method on file).

In the event you request a size-exchange that is not available, Fashion Stork reserves the right, in its sole discretion, to substitute the merchandise for something of comparable value.  Fashion Stork does not guarantee the availability of specific items in response to exchange requests.

To request an exchange, fill out this Exchange Form  and request a free shipping label via your My Account  page or the Contact  page.  Print the Exchange Form and shipping label.  Place the Exchange Form inside of the package.  Attach the shipping label on the outside of the package.   Be sure to remove any old shipping labels.  You can also contact us via telephone at (585) 237-8675 to request an Exchange Form or a shipping label.  Fashion Stork does not offer free return shipping that originates from an APO/FPO or international address, in which case, you are solely responsible for return shipping costs

All exchanges must be shipped back to Fashion Stork at 2470 Ash Street, #3, Vista, CA 92081.

For questions regarding Fashion Stork’s 365 Day Exchange Policy, contact us via our Contact  page, via telephone (toll free) at (585) 237-8675 (9 AM – 4 PM PT M-F) or by writing to us at Fashion Stork, Inc., 2470 Ash Street, #3, Vista, CA 92081.

 


Refund Policy

All payments made to Fashion Stork are non-refundable, unless otherwise set forth herein, as required by applicable law or at Fashion Stork’s sole and absolute discretion.

You may be eligible for a refund of charges associated with the most recently shipped Box, if:

In order to be eligible for a refund, you must notify Fashion Stork in a reasonably timely manner following your eligibility therefore, return the entire Box and associated merchandise in new/unused condition, and include the original packaging with all tags included.  The merchandise must be free of any odors, such as smoke, cologne or deodorant.  Items sent back damaged or Boxes with missing items will not be eligible for a refund and returned to the customer (customer will be responsible for a return shipping cost of $8.00, billed to the payment method on file).

Fashion Stork reserves the right, in its sole discretion, to refuse to provide the Services to anyone, including limited inventory and sizing.  In the event that Fashion Stork decides to cancel your membership subscription, you will be notified by electronic mail and via telephone.  You shall have 30 days from the date that Fashion Stork provides you with such notice to return ANY full Boxes that you may have, with all original merchandise in new/unused condition included, in the original packaging with all tags.  The merchandise must be free of any odors, such as smoke, cologne or deodorant.

Once your return is received and inspected by Fashion Stork (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your payment method.  Please note that depending on your credit card company, it may take an additional 5 -7 business days after your credit is applied for it to be posted to your account.  In some instances, Fashion Stork may require you to re-submit your billing information in order to process a credit.

To request a free shipping label for returns, contact us via  your My Account  page or the Contact  page. 
Print the shipping label.  Attach the shipping label on the outside of the package.   Be sure to remove any old shipping labels.  You can also contact us via telephone at (585) 237-8675 to request a shipping label.  Fashion Stork does not offer free return shipping that originates from an APO/FPO or international address, in which case, you are solely responsible for return shipping costs

All returns must be shipped back to Fashion Stork at 2470 Ash Street, #3, Vista, CA 92081. 

For questions regarding Fashion Stork’s Return Policy, contact us via our Contact  page, via telephone (toll free) at (585) 237-8675 (9 AM – 4 PM PT M-F) or by writing to us at Fashion Stork, Inc., 2470 Ash Street, #3, Vista, CA 92081.